Copyright © 2025 Trust Cleaners. All Rights Reserved.
Cancellations or Reschedules:
Reschedules can only happen before 48 Hours. If customer willing to cancel the job before 4 days its will be free of cost but after 4 days company will liable to charge 50% + GTS as a cancellation Fee.
Arrival Time/ Days:
Our normal cleaning services occur between 7 AM – 6 PM (Monday to Friday) but we are also available after hours as well if service will commit for after hours. Arrival time can be varied but notify to customer via text or call.
Booking Timing:
Booking will take before 24 hours. We don’t take bookings on same day.
Access to your home:
Before booking you can discuss with us If we need any key, Access card or any alarm code to access the property. You can trust on Trust Cleaners Staff because our staff already go through from criminal background checks before send them on Job.
Pricing:
We try to cover most of our service prices which are available online. if any changes happen or customer want to make any changes, we are happy to communicate.
Hourly cleaning: Trust Cleaners only provide general cleaning and regular home task in hourly cleaning but if you want include tech cleaning services like carpet, oven and deep cleaning etc you need to book an additional booking or communicate with Trust Cleaners
Service area:
We don’t charge any traveling fee within 30 KM from Auckland CBD but after we charge call-out With GST according to distance.
Payment:
payment should be received in our account before 24 hours or either when you done your booking but if you want do cash payment, we accept cash payments only before start the job. If customer fail to make payment or payment delay happen that will cause cancellation of services.
Parking:
Trust Cleaners do not include parking price. Parking should provide by customer and paid by customer.
Getting ready for the cleaning:
If you booking end of tenancy or move out cleaning make sure house is clear and ready for cleaners. Please communicate for more information
Pets:
We love them! But please secure be aware pets need to be secure somewhere so they do not disturb our cleaners while working.
Carpet Cleaning service:
Carpet will be clear for cleaning we move light furniture and if there is any heavy furniture we will go around. For more information please communicate.
Carpet Stain Removal:
We try over best to remove carpet stains but if any chance stains cannot be removed or treated successfully due to the age of the stains, type of stain, type of fabric etc Trust Cleaners do not offer refund.
Complaints:
Customer need to notified regarding complaint within 24 hours so we can find out the issue and arrange free second visit for new can satisfy customer but free second visit terms will provide
Breakage:
Our company will be responsible if any damage happen by us or by our cleaners while working at site we will compensate that damage as soon as possible because we take care our customers and our reputation.
COVID-19 Update & Special Terms:
Our team are taking health and safety very seriously and are adhering to thorough health and safety measures. All technicians are doing the below to keep themselves and you safe:
If you have any questions or concerns regarding the above, please don’t hesitate to contact us
We have a talented team, who assure us to deliver the best cleaning solutions to our clients.